Support

Contact support

Email btl@btltech.co.uk. Include your app version, iOS version, the task you were trying to complete and any error message. Do not send addresses, signatures, photos or full backups unless necessary.

What to include

• The app version and build number (shown on the About screen).
• Your iPhone model and iOS version.
• What you were doing and what happened instead.
• The exact wording of any error message.
• Whether iCloud backup was switched on.

We use support correspondence to respond to your request. See the privacy policy for how it is handled.

User guide

Open Help & User Guide inside the app. It works offline and explains recording data, attachments, exports, backups, restore and deletion. The same guide is on the Help page.

A save or import fails

Read the error and retry after checking available iPhone storage and access to the source file. Keep the original file until the import succeeds. An error is not an empty database. If startup reports a storage problem, use its retry action; do not delete or reset your data to dismiss the message.

Camera or photo access

If the camera is unavailable, check the app permission in iPhone Settings. The photo picker only imports the items you select. When using Files, make sure a cloud-hosted source file has downloaded before importing it.

Backup needs attention

Check that you are signed in to iCloud and iCloud Drive is enabled in iPhone Settings. Open Backup & Restore to review the status. An archive waiting for upload is not cloud-confirmed. If iCloud is unavailable, your local data remains usable. You can export a full local backup without enabling iCloud.

Local records and local export/import remain available when iCloud is disabled or unavailable. An upload may stay pending offline; reconnect, open Backup & Restore and refresh. Check iCloud sign-in, iCloud Drive, network and available storage if backup needs attention. Turning automatic backup off does not delete existing cloud snapshots. Each installation creates separate snapshots; this is backup and restore, not live sync.

Before restoring or deleting

Export a full backup of the current data first. Restoring replaces the local dataset and does not merge records. Local deletion does not remove older cloud snapshots or copies you exported. Manage those separately.

Local deletion does not remove old cloud snapshots or exported files. Manage cloud copies using Delete this cloud snapshot and its confirmation. The app retains three confirmed snapshots from this installation; other-device snapshots require your explicit deletion. Shared PDFs and saved archives must be managed wherever you saved or sent them.